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Delivery & Returns

 

 Delivery

We aim to deliver your goods within 10 working days from receipt of your order (subject to availability). Our standard delivery charge of £5.99 includes preparing, packaging and despatching your order to the UK mainland excluding Scottish Highlands, Channel Islands and Isle of Scilly.

Extra heavy or oversized items will incur a supplementary delivery charge over and above the standard delivery charge. These items are indicated and the cost will be shown at the check out.

For orders weighing more than 2kg we will contact you to discuss your order and options for despatch.

We use either Royal Mail or a reputable courier, depending on the size and weight of your order.

In the unlikely event that a product is out of stock, we will not ship until all items are available. If this occurs we will contact you with an expected delivery date.

We are happy to ship our products to European addresses and we will normally only ship orders under 2kg to locations outside the EU. For international deliveries, please email or telephone us and we will give you a quote. Deliveries outside the UK, may be subject to import duties and/or taxes. The customer will be responsible for all charges of this nature. Garden Inn may supply a customs label containing a brief description, and a valuation of the parcel’s contents.

Returns

At Garden Inn we hope you will always be happy with your shopping experience and purchases. For this reason we have made our returns policy simple.

Our guarantee means if for any reason you are unhappy with your purchase we will refund or exchange any item as long as they are returned to us unused, in perfect condition and in the original or suitable alternative packaging within ten working days of receiving your order. Return postage will only be refunded if the goods are faulty.

To make a return, simply fill email returns@garden-inn.co.uk for a return form. Print off two copies and complete. Send one copy back with the item, clearly stating the reason for the return. Post the item securely in the original packaging and ask for proof of postage at the post office as we cannot refund items lost or damaged in transit. Please return to Garden Inn Returns, High Street, Stockbridge SO20 6HF. Packages can be dropped off at the shop, but the return will not be dealt with at the shop. Returns will be dealt with within 14 working days.

Gift Wrap

Please indicate when ordering if you would like items stylishly gift wrapped with a personalised message included. Gift wrapping costs £3.00 per item.

Gift Vouchers

Gift vouchers are available from Garden Inn in any denomination required. For details please call 01264 811661 or email info@garden-inn.co.uk



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