Refund policy

At Garden Inn we hope you will always be happy with your shopping experience and purchases. For this reason we have made our returns policy simple.

We hope you are happy with your Flowers. However, if you are in anyway disappointed with our flowers or service, please call us on 01264811661, or email us at info@garden-inn.co.uk.

Complaints

If you have cause for complaint this must be reviewed within 14 days after dispatch.

We aim to respond to customer service matters within one working day and resolve all complaints within 3 working days.

Returns

Please note this policy excludes all our flower products as these are perishable goods and exempt from this legislation. This does not affect your statutory rights as a consumer.